Contacting a seller

Hello. I have contacted a seller a number of times over the last three weeks about an item but unfortunately I’ve not had a response. Is there any way still white can contact them by another method such as phone? I am very keen to buy the item. Thanks!

2 Responses

I'm having this problem with all 3 sellers I've contacted, a couple have replied once or twice and then go silent even though you've seen your message, it is beyond frustrating!

Hi Ladies,

We display each sellers response rate and average response time on each listing which can help determine how active they are in responding back to you.

Stillwhite does not offer phone support but if you email our support team via here: we can email the seller on your behalf asking them to respond back to you.

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Selling my wedding dress was quick, simple and enjoyable. A buyer contacted me after around 10 weeks and the process of buying and posting was complete within a day. The website makes it simple to communicate with the buyer and use PayPal to stay safe. I am very happy with the service and will not hesitate to recommend!
Charlotte, Brighton
2 days ago
Just brilliant, I've just found the dress of my dreams so very happy!
3 weeks ago
Good news, Stillwhite is available in your country. Switch to