Can i send a dress back if it doesn't fit? What is the return policy..if there is one?
Thanks for your question.
As with most second-hand sales, typically there are no refunds. It's important to ask as many questions as you need to and confirm measurements before purchase. If the dress arrives and it is not your style or doesn't fit, you can always re-sell the dress on Stillwhite.
However, If your dress arrives significantly different to the seller's description, damaged, counterfeit or doesn't arrive at all PayPal Buyer Protection can protect the full purchase price plus shipping costs. Buyers may open a dispute through PayPal where both parties submit evidence, and PayPal makes a final decision. Buyers must send the dress back at their own expense to complete a refund.
For more information on Paypal's buyer agreement and Seller's refund policy please visit our help topics here:
Zara, AucklandsellerEasy to use and love that I only had to pay one price and got the ad for as long as it took for the dress to sellMore
3 weeks ago
Ingrid, MelbournesellerI have been most impressed with your Stillwhite site. You have thought of everything and the attention to detail is excellent. Would highly recommend all my friends and family to you. Thank you Stillwhite!More
1 week ago