Still White Help

Get quick answers with our help articles.

Your wedding dress!! We accept wedding dresses in all shapes, sizes and colors, whether it's been worn or you simply changed your mind. If you loved it, chances are someone else will too.

Still White is a wedding dress marketplace and we do not accept other wedding items for sale such as bridesmaid's dresses, accessories or formal wear.

Your wedding dress could be worth up to 75% of its retail price. Use the form below a to receive an instant valuation.

You may also like to browse through our recent sold items.

There are many factors which affect the sale of your dress including the size, style, price and your location. If your dress does not sell as quickly as you would like we suggest that you drop the price or consider relisting it.

To see how long it took others to sell their dresses, see our sold items.

All major credit cards are accepted.

We accept payment via PayPal, including all payments made by credit card or debit card. If you do not have a PayPal account, you are still able to pay for your purchase with a credit or debit card using PayPal's guest checkout service.

If you do have a PayPal account, it's even easier. Simply sign in to your PayPal account on the payment page to use your existing balance.

Using PayPal means we never get access to your private credit card information.

Absolutely not — after the initial listing fee, there is no more to pay. No ongoing fees, no hidden costs and certainly no commissions to pay.

Listing your wedding dress for sale is easy and takes less than 5 minutes. Simply click the large Sell Your Dress button at the top right of any page and follow the prompts.

If you have any trouble listing your dress, please contact support.

Professional photos from your wedding day are a great way to show off the beauty of your dress. Buying a wedding dress is an emotional sale, and seeing a picture of you looking stunning is sure to catch a buyers attention.

At minimum we recommend including:

1. A full length shot — to show off the silhouette
2. Close ups — focusing on detailing and fabric
3. Be sure to include a clear photo of any unique features and embellishments

Including clear, high resolution photos is very important as they show even more detail when a buyer views your gallery. You must be the copyright holder of the image.

Dry cleaning your dress will help preserve it and make it look as stunning it did the first time around. We strongly suggest dry cleaning your dress before listing on Still White.

Think of it as an investment to help you sell your wedding dress faster.

Listings appear immediately after payment has been made, 24 hours a day.

Premium listings:

1. Appear above all Standard listings
2. Scroll randomly along the top of the homepage
3. Appear first in search results
4. Allow an extra 2 photos to be displayed

For more information on our packages, see our comparison table.

1. Review Your Checkout

Once you have finished designing your listing, your Checkout summary is displayed for review. When you are ready to proceed, click the Pay now by Credit Card button. You will be transferred to the PayPal summary screen.

2a. If you have a PayPal account

If you have a PayPal account, log in now.

2b. If you do not have a PayPal account

If you do not have a PayPal account, click the Don't have a PayPal account? link towards the bottom of the page.

Fill out your credit card details and click the Review and Continue button.

3. Make payment

Review your order and make sure your email address is listed correctly. Once your ready click the Pay Now button.

4. Complete

Once payment is successful, you will be automatically redirected back to your Still White account. Here you may update your contact details and Edit your listing.

A receipt of payment will be emailed to you for your records.

1. Sign in to your Still White account
2. Click the Edit link against the item you wish to update
3. Update your listing details and click Save

You may update your item as often as you like — including pictures and asking price.

Buyers will contact you using the details which appear on your listing, either by phone or email. Make sure your profile is up to date.

To update your profile:

1. Sign in to your Still White account
2. Click My Profile from the left menu
3. Update the details in the Contact Information section

A copy of all communications is stored in your Mailbox for your records. That way, you will never miss a thing if you entered an incorrect email address in your profile.

To access your mailbox:

1. Sign in to your Still White account
2. Click My Mailbox from the left menu

To update your password:

1. Sign in to your Still White account
2. Click Password from the left menu
3. Enter your current password in order to authorize the update

1. Sign in to your Still White account
2. Click the Remove link against the item you wish to delete
3. Complete the removal form and click the Remove button to confirm

Deleting an item will remove it from sale immediately and cannot be undone. Your final sales details and feedback may be displayed under our Sold section to help future sellers.

Your listing will never expire. If your item has sold, please take 5 minutes to remove it.

Our homepage receives the most visitors of any page on Still White, so listings appearing here have the best exposure.

Listings are displayed in two areas on the homepage:

1. Top Scroller — 12 Premium listings equally rotated per page load.
2. Just Listed — Displaying the latest Standard and Premium listings, with the newest at the top.

For maximum exposure, select the Premium option when designing your listing. If your listing is already live but is no longer displayed on the homepage — why not Relist it.

Please note: Premium listings are rotated equally along the top scroller on the homepage, so you may not see your listing each time you view the page.

Relisting is like creating a brand new listing — only it's half the price. It's a great way to attract fresh buyers and get your listing back on the homepage and on top of search results.

Relist now to:

1. Attract new buyers
2. Appear as a fresh new listing on homepage
3. Appear back on top in search results

To Relist:

1. Sign in to your Still White account
2. Click the Relist link against the item you wish to promote
3. Complete the Checkout and the relist will be effective immediately

Having trouble with the Checkout? See our Step-by-step checkout guide.

Although Still White attracts thousands of brides-to-be every month, it doesn't hurt to create a buzz about your dress.

Here's a few ideas to promote your wedding dress, completely free.

1. Your favourite wedding forum — Remember those countless forums you read to help plan your wedding? With hundreds of new brides reading the boards, they are great places to post a link to your Still White listing.
   
   
2. Facebook — Copy and paste your listing URL to your Facebook page. Many people prefer buying from friends-of-friends rather than a complete stranger.
   
   
3. Twitter — If you have a Twitter account, tweet your Still White link to the world. You never know who is listening.

Visitors to Still White may rate each listing once per day. To rate, simple visit a listing page and click the number of stars you would like to vote under User Rating.

The rating calculation used:
Star Rating = Total Number of Stars Voted / Total Number of Voters

To keep things fair, a listing must receive at least 3 votes before the rating is displayed.

If possible, we suggest meeting the buyer in person so they can inspect the dress and you can be payed in cash — avoiding any possible scams. If that's not possible, we recommend accepting payments using PayPal or direct deposit.

Whichever payment method you use, never release the dress until full amount has cleared in your account.

It's completely up to you. If you don't feel comfortable meeting a buyer in person, just explain this when contacted (or include it in your listing). Some buyers prefer the opportunity to try on the dress and some prefer to purchase online.

No. As with most second hand sales, you are not obligated to offer a refund. This is particularly true for wedding dresses, as a buyer could wear it over the weekend and claim a return on Monday.

Oops, I paid you too much! Cheque overpayment

A buyer will send you a cheque worth more than the value of the item and then ask for the surplus money to be returned to them or a third party, for example "to pay for shipping". The cheque will clear into your bank, only to be stopped/refused weeks later. At this point, the Banks will take the full cheque amount back out of your account. Not only will you have lost the goods, you will be out of pocket for the amount of the cheque and the amount you passed on as the difference.

Tips:

1. If you receive an overpayment cheque or money order, return it to the sender and ask for the correct amount.
2. Wait for cheques to clear and cash in money orders before sending your product.

Some general safety tips when selling online:

1. Never send your item before receiving the money — This includes never mailing a cheque or using payment services like Bidpay, Western Union or Money Gram to pay for items found on Still White. These forms of funds transfer are favoured by fraudsters.
   
   
2. Be wary of overseas buyers — Buyers located overseas claiming to use shipping agents are usually scams.
   
   
3. Make yourself aware of common scams and fraud — Do not believe the promise of large sums of money for your help in any task.
   
   
4. Use common sense — If something sounds too good to be true, it probably is.

All wedding dresses on Still White are sold by girls just like you. Savy brides who have had their special day and are ready to recoup some of their wedding costs — or buy themselves something new.

This is great news for you, as all wedding dresses are offered at incredible prices. Most have been worn only for a few hours and some are still brand new with tags.

What are you waiting for? Find a bargain today.

Wedding dresses for sale on Still White are the real deal. The only thing missing are the high price tags!

Sellers on Still White would rather pass on their beautiful dresses then have them packed away in a wardrobe, never to be worn again.

Find a dress by your favorite designer now.

Finding your perfect dress on Still White is easy. You can define your search by location, designer, size, price, fabric, colour and / or shape.

Start by clicking the For Sale tab at the top of any page and use the search feature to find exactly what your looking for.

Alternatively simply browse through our list of designers.

We suggest to start your search locally, that way you have an opportunity to try-before-you-buy and avoid disappointment. To find wedding dresses for sale near you, just enter your postcode / zip code on the For Sale page — or enter it below.

You may email a seller by completing the contact form, or call them using the listed phone number directly on the listing page.

Enter your email address at the bottom of any search result to have fresh listings emailed to you daily or weekly. We will never share your email address. You can stop the emails at any time.

All wedding dresses on Still White are being sold by brides just like you.

If you see something you like, simply:

1. Contact the seller directly
2. Negotiate on an agreed price
3. Set up a time to inspect the dress
4. Meet with the seller, pay them and take home your new dress!

We suggest sellers make time to be available for a buyers to inspect and try on their wedding dress — but ultimately it's up to the seller if they feel comfortable with this. Please contact the seller directly and ask them if and when they are available.

Prices on Still White are already amongst the lowest you will find for designer wedding dresses. That said, there is always room for some negotiation with the seller. Asking prices are clearly marked on each listing. When you see an asking price of Best Offer, this simply means the seller is happy to consider any realistic offers. Some listings even include the original purchase price, if the seller supplied it.

Normally shipping fees are the responsibility of the buyer and are paid in addition to the final sales price. Always ask the seller for a shipping quote, as they are the ones that will be posting your dress. Always use registered post so that your dress can be tracked and insured.

We recommend meeting the buyer in person. This will allow you to inspect the dress and pay the seller face to face. When this is not possible, we suggest using a secure payment service such as PayPal, who offer forms of buyer protection.

Remember, never use payment services like Bidpay, Western Union or Money Gram to pay for items found on Still White. These forms of funds transfer are favoured by fraudsters.

Some general safety tips when buying online:

1. Never send money without verifying the seller — This includes never mailing a cheque or using payment services like Bidpay, Western Union or Money Gram to pay for items found on Still White. These forms of funds transfer are favoured by fraudsters.
   
   
2. View wedding dresses in person — Still White is a local marketplace and we encourage face-to-face, local trading. For personal ease and safety, always ensure you take someone with you, or if you are inviting someone into your home ask to see personal identification first.
   
   
3. Make yourself aware of common scams and fraud — Do not believe the promise of large sums of money for your help in any task.
   
   
4. Use common sense — If something sounds too good to be true, it probably is.

Payment for brokerage/importing

A seller claims that there are brokerage fees, import duties, or other such fees required to get the wedding dress into the country.

Tips:

1. Do not pay such fees, as you will most often never get the item and will have lost any money you paid.
2. When possible, meet the seller face to face so you may inspect the dress first and pay them in person.

Still White is all about making buying and selling safe for everyone.

If you believe a listing to be fraudulent, offensive or infringing your copyright, please contact us about it straight away.